American Express Customer Service Job US ( Dedicated Team Leader )

American Express Customer Service Job US ( Dedicated Team Leader )

Job Name: Dedicated Team Leader

Salary : $20 To $30/Hour

Experience: 2 Years

Company Name : American Express

Qualification : Graduate

Location : Georgia

Language : English


American Express Customer Service Job US ( Dedicated Team Leader )

Full Job Description:

At American Express, we know that with the right support, individuals and organizations have the ability to advance in staggering ways. Whether we’re supporting our clients’ monetary certainty to push forward, taking business higher than ever, or empowering individuals to investigate the world, our associates are continually reclassifying what’s conceivable — and we’re pleased to back one another constantly.

Coordinates and mentors the exercises of relegated work force to guarantee all client care levels and expectations relating to accounts appointed are accomplished. Gives thorough administration to clients, regulates groups’ obtaining and arranging undertakings for appointed programs, gives client and group support, conducts group stages of preparation, and oversees extraordinary activities. Oversees 8 to 14 excluded and non-absolved representatives who backing obtaining, arranging, enrollment, participant the board, and financial plan advancement for committed accounts. Performs different obligations as appointed. American Express Customer Service Job US ( Dedicated Team Leader )

Individuals The board:

  • Makes and empowers a positive and open workplace to boost nature of work life.
  • Guarantees direct reports are prepared on Standard Working Methods (SOP), approaches, execution surveys, client points of interest, organization systems, values, and organization.
  • Guarantees direct reports are keeping up with consistence through observing and estimation.
  • Assesses staffing models to guarantee suitable staffing levels are set up.
  • Mentors and grows direct reports by giving input on execution assumptions and helping with advancement plans. Directs one-on-one gatherings consistently and guarantees the PMP cycle is amplified.
  • Empower the sharing of industry patterns, thoughts, exceptional instructive open doors and best practices.
  • Leads week after week group gatherings with direct reports to talk about volume, efficiency, client expectations, interaction, and administration levels.
  • Gives execution based prizes and acknowledgment to build up conduct as it happens.
  • Mentors direct reports to further develop execution and insight with HR while introducing composed admonitions. Follows organization arrangements and methods for every single disciplinary activity.
  • Leads colleagues with respect to everyday requests.
  • Fills in as a guide in the space of determining, costing and planning, and surveys colleagues’ program financial plans.
  • Onboards new representatives
  • Guarantees individuals related administrative work is current for direct reports.
  • Audits, tracks as well as supports downtime, cost reports, finance, time and other representative frameworks for direct reports.
  • Go about as informed authority (SME) to guarantee consistency and preparing for all, utilizing best practice approach, insight and information


  • Settle client requests which have been heightened, and mentors direct reports to research and determine client requests.
  • Conveys client requests to Tasks Chief which can possibly raise.
  • Settle issues and eliminates obstructions through collaboration with other practical offices.
  • Heightens impediments while introducing answers for Activities Administrator.
  • Creates vital associations with various contacts inside client and provider associations.
  • Keeps up with proactive, positive, open line of correspondence with client to guarantee comprehension of assumptions and client fulfillment.

Monetary Administration:

  • Plan with director to dissect, conjecture, execute and oversee monetary and functional measures to follow results and guarantee functional productivity. Considers self and others responsible for business results.
  • Review documents of workers’ occasions.
  • Manages documentation of arranged reserve funds by client.

PROCESS The board:

  • Recognizes, creates, and guarantees execution of Sop’s, standard practices and interaction upgrades.
  • Guarantees that consumer loyalty through client review and benchmark results are investigated and conveyed to the group to foster direct reports and guaranteeing/further developing client fulfillment.
  • Creates administration recuperation plans, guarantees the plans are executed, and improvement objectives are accomplished or surpassed.
  • Frames system and correspondence plan for group.


  • Oversees extraordinary ventures as relegated by the Activities Director
  • May expect travel to objections around the world, on the side of client site investigations and additionally program tasks.
  • Perform different obligations as alloted


  • Least of 2 years experience in administration of occasion or meeting supervisory groups or same
  • Drug account information required
  • Advanced education liked
  • Demonstrated inclination for logical abilities required
  • Demonstrated individuals authority expertise and effect of huge groups
  • Information on gathering obtaining and arranging required
  • Information on gathering industry
  • Solid capacity to collaborate with client contacts at a gathering level and key contact level, when required
  • Cvent and gatherings industry innovation experience required
  • Comprehension of and capacity to impact mutual benefit arrangements
  • Earlier effective involvement with creating and keeping up with key client and provider connections
  • Related knowledge in actually dealing with various tasks/requests
  • Solid information on business financials, agreements and administration levels
  • Capacity to go via plane, boat, rail or potentially vehicle
American Express Customer Service Job US

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

  1. Company always wants you to be on time and you should be.
  2. Take less leave from the office.
  3. Focus on your work and try to learn more.
  4. Speak from your work not for your mouth.
  5. Keep on trying to get new things from your seniors, regarding your profile.
  6. Raise your point but only then when you are 100% sure about your point.
  7. Never hurry because haste makes waste.
  8. For earning some extra points than others. Just play out of your comfort zone.
  9. Always respect your seniors.
  10. Learn from mistakes made by you and others and do not try to repeat them.
American Express Customer Service Job US
Some Common Interview Question You Could Be Asked
  1. Tell me about yourself or describe yourself or give your introduction?
  2. Why are you leaving your current company?
  3. How will you take our company ahead from here with the help of your work?
  4. Are you comfortable with our company working timing?
  5. Why should we hire you for this position?
  6. How much do you expect as a salary?
American Express Customer Service Job US
Answers should be given below.
  1. Introduction:
  2. My name is ‘NAME’,
  3. I have done ‘QUALIFICATION’,
  4. I am from ‘Location’,
  5. Currently I am working in ‘Company Name’ “Ignore if fresher”
  6. My current position is ‘Position Name’ “Ignore if fresher”
  7. I am working on ‘Project Name’ “Ignore if fresher”
  8. Why are you leaving your current company?
American Express Customer Service Job US
  1. The main reason is salary. I am not getting that much what I deserve.
  2. Environment: not as much as good to learn new things.
  3. Seniors are not so supportive.
American Express Customer Service Job US

:: Safety in USA :If you live in America then you can say that you are one of those peoples in the world, which is the safest in this planet.

Educational Qualification:

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.

Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

American Express Customer Service Job US
Document Required:

Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

  • Document – Qualifications certificate with mark sheets.
  • Passport size Photographs
  • Signature
How to apply:
    1. All the eligible candidates can apply for This Job as mentioned below
    2. Read official notification carefully From the Official Website.
    3. Read Notification Carefully Before Apply.
    4. Fill The Application Form (Link Is Given Below)
    5. Attach Required Document and Passport Size Photo with Signature.
    6. Then Submit. Done.
American Express Customer Service Job US ( Dedicated Team Leader )


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